Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
try to turn on the phone and get a boot up menu
BrandyAndersen

What is wrong with this iPhone it goes to this boot menu when we try to turn it on

Labels (1)
0 Likes
Re: try to turn on the phone and get a boot up menu
vzw_customer_support
Customer Support

BrandyAndersen,

Sorry to hear you are getting a boot menu on your iPhone and cannot power it on. This is an unusual thing for an iPhone to do. Let's see if we can get the device to respond. I would first try to restart the device by pressing and holding both the home button and the power button for 15 seconds and releasing.

If the device still does not power on the next step would be to use recovery mode to restore your iPhone with iTunes. Unfortunately, this does erase your phone but at least it would be possible to get the iPhone working again. Here are the instructions: http://bit.ly/1qPfoNt .

BrianP_VZW
Follow Us on Twitter @VZWSupport

0 Likes