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using my iphone 5s abroad
See_Sound
Newbie
‎12-11-2014 03:41 AM

I talked to numerous Verizon staff to gurantee i would be able to use my phone abroad and i was promised multiple times it would work. Hey guess what,  it doesnt work! now im travelling abroad having to hunt down possible ways of getting in touch with verizon to fix this, cant use my phone though to call them! seems the live chat isnt actually open at 6am like it states.

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Re: using my iphone 5s abroad
vzw_customer_support
Customer Service Rep
‎12-11-2014 06:58 AM

I'm sorry to learn you are having problems using your phone while travelling, See_Sound. Thank you Ann154 for providing our Global Support. Which country are you visiting? Can you please check the following settings: Settings>Cellular>Roaming>Enable International CDMA.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: using my iphone 5s abroad
Ann154
Community Leader
Community Leader
‎12-11-2014 04:19 AM

International Support - Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: using my iphone 5s abroad
vzw_customer_support
Customer Service Rep
‎12-11-2014 06:58 AM

I'm sorry to learn you are having problems using your phone while travelling, See_Sound. Thank you Ann154 for providing our Global Support. Which country are you visiting? Can you please check the following settings: Settings>Cellular>Roaming>Enable International CDMA.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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