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when can i get a new phone on the edge program i have already had it a year
ayrica
Member

when can I get a new phone on the edge program I have already had it over a year and it is constantly messing up.

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Re: when can i get a new phone on the edge program i have already had it a year
rcschnoor
Sr. Leader
Sr. Leader

Is your current phone on Edge? If so, what does your Edge agreement say the amount you have to pay off before you can trade up is? You must have paid off that amount before you can Edge Up. You must also turn in your current Edge phone in good working order with no physical damage or you will simply be billed for the remaining balance on the phone.

Keep in mind, your next Edge phone will have to be paid off completely before you would be eligible to upgrade on Edge again.

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Re: when can i get a new phone on the edge program i have already had it a year
vzw_customer_support
Customer Support

ayrica, we would love to see you with a new device! Edge eligibility will be added to your line, once you've had your current device for at least a year and have excellent pay history with no service suspensions. For more details regarding how Edge works, click the link below:


http://www.verizonwireless.com/landingpages/edge/?intcmp=SearchBanner:edge:Top


What issues are you having with your current device? We can assist you with troubleshooting those problems too:


http://www.verizonwireless.com/support/



LasinaH_VZW

Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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