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who can help me with my ORDER?!
xzz042
Member

I had made an online order for my iphone 5s on 11/15 online. It showed that will be delivery by 11/19. I  had recived the email with conformation # as quickly, but it always show "being processed, check it back tomorrow" in my order status. I have checked the local store, and they have the device in stock. So, I may want to cancel the order and get it in local store.

However, I called to the customer serving for all day. They always told me to transfer me to another department. The only time, they said it would not cancelled during the status was being processed and also do a transfer to another deparmenrt. but There is always being No Agents Avilable for each time!!

The chat live will not help you to do anything, except provide a phone number and let you call them.

Now, my status still not changing, and I have no idea to who i can communited with this issue.

Who can help me ?? How can I cancel it or to know anything about my order without only waste time for waiting and calling.

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Correct Answers
Re: who can help me with my ORDER?!
vzw_customer_support
Customer Support

Thanks for reaching out to us about your order xzz042. I can understand the frustration of waiting for a new phone. I called but was unable to reach you and could not leave a voicemail. Please call us at 1-800-922-0204. Is this a new line of service or upgrade?

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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Re: who can help me with my ORDER?!
vzw_customer_support
Customer Support

No worries, xzz042! I can help with your order. In order for me to better assist, please send me a private message with your name and mobile number. I just sent you a follow request, please follow back.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: who can help me with my ORDER?!
xzz042
Member

>Post deleted to remove personal info<

MODERATOR COMMENT: This is a public peer to peer (customer to customer) Community.

Please call 800-922-0204 concerning your order

Sent via the Samsung Galaxy Note® II, an AT&T 4G LTE smartphone

Message was edited by: Verizon Moderator><

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Re: who can help me with my ORDER?!
inyourface
Member

phone still not delivered!!!

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Re: who can help me with my ORDER?!
inyourface
Member

it was not a smart phone

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Re: who can help me with my ORDER?!
inyourface
Member

it was pantech hot shot to replace lost phone, 4 days ago?  Please help!

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Re: who can help me with my ORDER?!
inyourface
Member

hello

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who can help me with my ORDER?!
inyourface
Member

i didn't order a smart phone, wondering why my phone pantech hot shot not delivered yet..........

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who can help me with my ORDER?!
inyourface
Member

not a chat if no one answers....

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Re: who can help me with my ORDER?!
tikibar1
Sr. Leader
Sr. Leader

inyourface wrote:

not a chat if no one answers....

This isn't chat, it's a customer-to-customer public forum.  You can find chat via the Contact Us link at the top of the page.

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