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why can't i play a video i took with my 5s iphone?
wyte
Member

why can't i play a video i took on my 5s iphone?

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Re: why can't i play a video i took with my 5s iphone?
vzw_customer_support
Customer Support

Wyte,
I’m always watching videos on my iPhone that I’ve taken. So if I wasn’t able to do so any longer, that would concern me as well. Let’s find out more details here. When did this start happening? When you try to play a video, what happens?

ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why can't i play a video i took with my 5s iphone?
wyte
Member

Just searches. A circle rotates but the video doesn't open.

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Re: why can't i play a video i took with my 5s iphone?
vzw_customer_support
Customer Support

Oh my. That would put a damper on the viewing process. Does it still do that after the 5s has been powered off/on? Does this happen with new & older videos that were taken?


TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: why can't i play a video i took with my 5s iphone?
wyte
Member

Already tried a couple of hard reboots, that didn't help. Older and newer videos will play.

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Re: why can't i play a video i took with my 5s iphone?
Salisbury
Sr. Member

   wyte, if it were me I'd transfer the video to a computer. That way it would be easier to get some info and size of the file. It's likely a .mov format, so you'd have to have QuickTime or iTunes installed on the computer to really work with it good.

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