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worked perfectly 2 days ago. Now email is hesitant, cannot open emails. Very slow email. email screen looks a bit odd. All other functions are normal including texting. Settings look normal. Any suggestions?
CHMDOC
Newbie
‎07-12-2015 06:44 AM

worked perfectly 2 days ago. Now email is hesitant, cannot open emails.  Very slow email.  email screen looks a bit odd.  All other functions are normal including texting.  Settings look normal.  Any suggestions?

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Re: worked perfectly 2 days ago. Now email is hesitant, cannot open emails. Very slow email. email screen looks a bit odd. All other functions are normal including texting. Settings look normal. Any suggestions?
MiiHere
Champion - Level 3
‎07-12-2015 06:58 AM

If it's a 3rd party e-mail app, I suggest removing it and reinstalling it. Or at the very lease, remove your account and then add it back.

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Re: worked perfectly 2 days ago. Now email is hesitant, cannot open emails. Very slow email. email screen looks a bit odd. All other functions are normal including texting. Settings look normal. Any suggestions?
CHMDOC
Newbie
‎07-12-2015 07:06 AM

Thanks.  email is Verizon.  how easily is the email account deleted and reinstalled?  Where do I get directions?

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Re: worked perfectly 2 days ago. Now email is hesitant, cannot open emails. Very slow email. email screen looks a bit odd. All other functions are normal including texting. Settings look normal. Any suggestions?
vzw_customer_support
Customer Service Rep
‎07-14-2015 07:23 AM

CHMDOC, let's make sure we get things back in working order for you ASAP. I have the information you're looking for to remove the e-mail account from the phone. Please follow this link for the step by step directions: http://www.verizonwireless.com/support/knowledge-base-85324/ Please keep us posted.


KevinR_VZW


Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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