So despite ordering 2 new I6's on September 17th...and getting an appraisal of $200.00 apiece for my old 5c and 4s...the delivery was delay 2x's. First to 10/7 and the second time to 10/16. When I received the box and it asked me to go to the site and simply print a return it didn't work so I tried taking the 2 older phones to a verizon store but was told that wasn't possible. The agent submitted a return request for us and we waited for Verizon to get back. They did not...so yesterday 10/29....I called to see how to expedite things.
Remarkably I discovered that as of 10/15 the 4s was devalued to $100.00 instead of the $200.00 I had confirmed with my initial order as well as the $600.00+ I had come up with to get the order going!
I was told "oh, that price dropped on 10/15....you should have told us by that date that you would be returning your old phones"...WHAT?!!! Just what did the agent think when I called and ordered the new phones - etc.!! Since Apple changed their trade-in - Verizon wouldn't honor it...despite all of us out there not receiving our phones as promised! I didn't even get mine until the 16th!
Where was I advised of this and why hadn't this been publicized? The claim is: yes it was noted on our site. However, after feeling reluctant to order online I happened to make the personal call so there was more clarity - BIG MISTAKE!!
SO! for those of you on the delay wagon--- don't expect your phone to appraise! It is beyond their date!
I have now ordered return labels for the new phones and plan to cancel everything. I have had Verizon since 2000.....had at one time 5 business lines and this is the final straw.
I understand your concern, it's definitely important to receive th trade in value you were advised of. There are some specifications for the promotional trade in value when upgrading to an iPhone 6. To receive the value of $200-$300 depending on the model, you must have upgraded with our corporate Verizon Wireless stores or online. In addition, once the promotion was over, the devices do appraise at a lower value, but if you submitted the form prior to the end of the promotion, you should still receive the promotional value. If you have your submission ID, you can call 877-247-3846 to receive the shipping materials you need.
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Let me ask you - since I was NOT advised by your CSR on the phone (who one would assume is still Verizon) then how would I know? Interesting you say it must have been done at one of your stores or online - IF that was the case then why did your agent take my order, advise me of the terms of the exchange etc.? Additionally, maybe you didn't read my letter but....why would I get a submission ID before I had received the phones I ordered!! They didn't arrive until AFTER that date! Really!
Once again, you and all the other employees of Verizon are covering up for your boss VERIZON. The facts are customer service and all the qualities you were known for over the years is vanishing. Look at the web postings and you will see....you are sinking in rates as fast as can be. It's subterfuge - the bottom line is when you are caught in a flagrant misleading promotional campaign that you were unprepared for - phones that were not delivered according to your statements (regardless of who you want to blame that on)..you refuse to backup your customer service agents. Let's remember, had I received the phones on the promised date, even the SECOND promised date this would not even be a topic of discussion.
Additionally, it should also be said that had I followed the instructions in the box I would have been in more trouble. Your agent at the Verizon store told us plain and simple - DO NOT use those instructions! They aren't correct!
Ahhhh.....another example of incompetence in my mind.
I have owned many businesses in my lifetime. I am accountable to provide and back up all my employees in the highest manor of ethics of I lose all credibility - that is precisely what Verizon is doing at this moment....