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Apple's support said to unlock my cell phone to use warranty. Why?
heitorprado
Member

Hello! i bought an iphone 6 last december in Orlando, at apple store, and i'm using the cellphone in Brazil without problems. But i need to use warranty by apple, and in contact with apple's support, they said that i need unlock the cellphone by Verizon because probably it will be reset, and maybe come locked.

I already use the iphone with other cell phone company here in Brazil, and i just would like to know if i really need unlock my cell phone to use the apple's warranty.

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Re: Apple's support said to unlock my cell phone to use warranty. Why?
Weth
Sr. Leader

Verizon iphones are sold unlocked.  There is nothing to unlock. 

View solution in original post

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Re: Apple's support said to unlock my cell phone to use warranty. Why?
Weth
Sr. Leader

Verizon iphones are sold unlocked.  There is nothing to unlock. 

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Re: Apple's support said to unlock my cell phone to use warranty. Why?
heitorprado
Member

i can't get understand why apple said to search for Verizon and unlock my iphone...

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Re: Apple's support said to unlock my cell phone to use warranty. Why?
Weth
Sr. Leader

Is this Apple Brasil  saying this?  They may not know Verizon policies and may assume it is locked as many U.S. Phones were until recently. 

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Re: Apple's support said to unlock my cell phone to use warranty. Why?
vzw_customer_support
Customer Support
heitorprado,
I appreciate you reaching out to us about this. Good news is we don't lock any of our 4G LTE devices. Including the iPhone. Is it possible that they were referring to Find My iPhone? This would most likely need to be turned off before the replacement device is activated. But other than that, the phones are not locked on our end.

ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!