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Appstore and Music will not load - new Iphone 6
pgodfrey
Member

New iphone 6, 8.3 ios, every time we click the "music icon", it opens and them immediately closes.  The app store, never loads, just is blank.  Any help appreciated.  Should not have these kind of problems out of the box!

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Re: Appstore and Music will not load - new Iphone 6
mama23dogs

Did you set up with iTunes, or only via wifi?   I suggest a full reset and restore.

if it is still crashing, please return for a warranty replacement.

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Re: Appstore and Music will not load - new Iphone 6
pgodfrey
Member

On via wifi.  I already tried the reset.  Guess I'll be off to the store!  Thanks!

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Re: Appstore and Music will not load - new Iphone 6
bd94s10
Sr. Member

If your going to an Apple store make sure to set an appointment first. Also, with it being a new phone you can always call Apple. They will more than likely have you place it in recovery mode and plug it into iTunes.

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