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Call Blocking Not Working
dtocci113
Member

I have an iphone 6 (software v12.4.3).  Last Friday I entered a phone number to be block.  Today (Monday) the same phone number I blocked is able to ring my phone.  I double-checked the phone number listed entered  under Devices->Manage Device->Controls->Call and message blocking to find the phone number entered is correct.  I tried to enter the same phone number for blocking a second time which resulted in a error stating the number is already blocked, which makes sense and validates the correct phone number is being observed.

Anybody know why a phone number entered in Call and message blocking would still be allowed to ring my phone? 

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Re: Call Blocking Not Working
vzw_customer_support
Customer Support

dtocci113, we know the importance of ensuring your blocked calls are not coming through. Let's take a look at this together. Do you happen to know if the unwanted call is being processed over Wi-Fi: https://support.apple.com/guide/iphone/make-and-receive-wi-fi-calls-iphf90f372f0/ios?  At times numbers can bypass blocking this way. Another culprit of this behavior is Caller ID spoofing: https://www.verizonwireless.com/support/knowledge-base-218765/. Does this information help? Please let us know if you have further questions.

TanishaS_VZW

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