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Call volume on VoLTE (Advanced Calling) too low
monvoix
Member

I turned on VoLTE (Advanced Calling) and have noticed that the call volume over LTE is greatly reduced compared to a "regular" phone call.  Even with the volume on max it can be very difficult to hear.  Is there a fix for this?

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Re: Call volume on VoLTE (Advanced Calling) too low
vzw_customer_support
Customer Support

monvoix,

I'm glad to hear your volume works well on other calls but we want it to work great with Advanced Calling as well! Can we try turning Advanced Calling off and then back on? http://vz.to/14IQhEv Or reset network settings? http://vz.to/14IQuat

AndrewT_VZW

Follow us on Twitter @VZWSupport

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Re: Call volume on VoLTE (Advanced Calling) too low
vzw_customer_support
Customer Support

monvoix,

Being able to hear when on a call is absolutely important! What make/model phone do you have? When did this start happening? Please provide some additional information. Thanks!


ErinW_VZW
Follow us on Twitter @VZWSupport

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Re: Call volume on VoLTE (Advanced Calling) too low
monvoix
Member

I have the iPhone 6.  I just turned on Advanced Calling a couple days ago.  There just seems to be a major difference between the volume of the call over LTE vs. a traditional call.  If I turn off VoLTE the volume is fine. 

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Re: Call volume on VoLTE (Advanced Calling) too low
Weth
Sr. Leader

No difference in VoLTE call volume notes in our 6 and 6 plus.  I have not seen this reported on this forums before.  Not sure what would be going on in your case. 

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Re: Call volume on VoLTE (Advanced Calling) too low
vzw_customer_support
Customer Support

monvoix,

I'm glad to hear your volume works well on other calls but we want it to work great with Advanced Calling as well! Can we try turning Advanced Calling off and then back on? http://vz.to/14IQhEv Or reset network settings? http://vz.to/14IQuat

AndrewT_VZW

Follow us on Twitter @VZWSupport

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Re: Call volume on VoLTE (Advanced Calling) too low
monvoix
Member

Turning it off and back on seems to have corrected the problem.  Thanks!

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