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Caller id not working when on another call, how do I fix this?
TraumaQueen2
Member

WWhen I'm on a call and another call comes in I hear the alert but no caller id shows, how can I fix this?

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Re: Caller id not working when on another call, how do I fix this?
vzw_customer_support
Customer Support

Knowing who is calling your phone is a must, TraumaQueen2. We want to get down to the bottom of this issue. When did this first begin or that you noticed? Does it happen with all numbers that call you or just a few? Are the people that are calling you saved to your device as contacts?


ChrisM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Caller id not working when on another call, how do I fix this?
TraumaQueen2
Member

I Noticed it just last week and it is with all calls, these calls don't even show up on my missed calls lists. I have been told by contacs that they had called however there was no evidence is such.

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Re: Caller id not working when on another call, how do I fix this?
TraumaQueen2
Member

The caller id doesn't work for any number wether or not they are in my contacts.

This only happens only when I'm on another call.

Sent from my iPad

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Re: Caller id not working when on another call, how do I fix this?
vzw_customer_support
Customer Support

I appreciate this additional information, Traumaqueen2. Let me look further into your issue with caller id not working. What is the software version on the device? To check, go into the Home screen, navigate: Settings > General > About. If your software needs to be updated, use this link to process the update http://tiny.cc/70ljby and test out to see if it fixes the caller id function.


EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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