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Calling & Messaging

I made a new friend and loaded his phone number in my Contacts. I can message him and call him. However, when he wants to respond, he can't. He sends me texts but they do not reach me. He showed me his phone and it looks like it goes through when he responds to me. But I can't see his response. The same happens to the calls. I can call him but he can't call me. What is wrong?

Re: Calling & Messaging
Customer Support


One of our main goals is to keep you connected to your loved ones. Let us help, please tell us. What is the app you are using for texting? Are you experiencing issues with other devices?