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Can someone explain this?

So I don’t know if this a phone problem or a Verizon problem..  if someone can help me figure it out I’d really appreciate it. So when I make a call there’s no issue. But when I receive a call, what happens is I answer the call but the person that is calling me, their line is still ringing. So when I answer there’s no one on the other side. And then when I hang up, my screen stays on ending call for like 2-3 seconds. And then when I go to call that person back, it goes to voicemail because on their side, my phone is still ringing. I have no idea what’s going. I know it sounds confusing but that’s literally what’s going on and I have no idea what to do. 

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Re: Can someone explain this?
Customer Support

Amna2016, I can definitely understand how that would raise some concern. Can you tell me when this started happening? What troubleshooting have you done thus far?  ChetonJ_VZW