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Can't activate iPhone 6
caneman
Member

VEdison store told me to call on Christmas and the phone would activate easily. All contacts, messages, etc. are there as the store said they would be.  However, when calling the phone, it goes straight to voice mail and there is a iOS 9.2 update that won't complete due to an "incomplete" connection to the Internet. The phone, however, is connected to the Internet. I don't know what else to do and then minutes are clicking down until xmas morning!

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Re: Can't activate iPhone 6
vzw_customer_support
Customer Support

caneman, congratulations on your upgrade to a new iPhone! We're so excited for you. Click http://www.verizonwireless.com/support/iphone-6-activation/ for the steps on how to activate that device. Additionally, did you power your old phone completely off?



LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can't activate iPhone 6
pherson
Leader

If the old phone is turned off, try power cycling the new device.

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