Can't activate voice mail

[Twyla52]

Since updating the latest software on iPhone 5S, my voice mail is requiring a password.  I hadn't set a password previously.  I've tried resetting the password to create one, but still can't access Voice Mail.

[vzw_customer_support]

Twyla52, I want to make sure that you're able to access your voicemails without any issues. When did you complete the software update? I want to make sure that everything is provisioned correctly for your voicemail on the network. So we can go over those specifics, I did request to follow you. I also sent you a Direct Message. Can you please respond back to that message for me. Looking forward to getting this fixed for you ASAP.

KevinR_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!