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Can't get my phone to go off headphones and I haven't had any plugged in
sserinwy
Member

My phone will only take and make calls using the speaker option. I didn't even use headphones in it so I have no idea why it doing this. I've only had the phone a couple months and am very frustrated by this. What if anything can I do?

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Re: Can't get my phone to go off headphones and I haven't had any plugged in
vzw_customer_support
Customer Support

sserinwy,


That definitely sounds frustrating! We want to make sure your phone works as it should. How long has this been going on? Since this started have there been any changes such as new apps, app updates or even software updates? Have you powered the device off and back on? Do you have any cases covers or screen protectors on the device that could be obstructing the microphone?


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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