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Can't make calls after recent update
marcdjones
Member

I am unable to make calls as I cannot access the Phone app on my iPhone 6+ since I updated the phone to 9.3.3. Does anyone know a resolution?

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Re: Can't make calls after recent update
Weth
Sr. Leader

At this point, the recommendation would be do full phone erase and restore from back up or taking the phone to an Apple Store.

View solution in original post

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Re: Can't make calls after recent update
Weth
Sr. Leader

Did you do a forced reboot? Hold in the home and power keys together until the phone reboots.

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Re: Can't make calls after recent update
marcdjones
Member

Yes I have and still have the same issue.

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Re: Can't make calls after recent update
Weth
Sr. Leader

Can you see the phone app and it just doesn't open, or do you not even see it

Try this:

settings > general > reset > reset home screen

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Re: Can't make calls after recent update
marcdjones
Member

I can see the app on my phone. When I click on it, it goes blank for 30

seconds then goes back to the home screen.

I just tried the home screen reset and it did not fix the issue.

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Re: Can't make calls after recent update
Weth
Sr. Leader

At this point, the recommendation would be do full phone erase and restore from back up or taking the phone to an Apple Store.

View solution in original post

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Re: Can't make calls after recent update
marcdjones
Member

Ok. This is the same steps others have provided. I will bring it to the

Apple store this weekend.

Thanks

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Re: Can't make calls after recent update
DANMCC56
Member

I have the same issue with an Iphone 5. Verizon has  been useless as a company regarding this. I have no idea where to go. I resent needing to upgrade a phone because a corporate entity busted it.

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