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Cannot send or receive group text when part of the group is not iphone users
MGP2110
Member

Cannot send or receive group text when part of the group is not iphone users

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Re: Cannot send or receive group text when part of the group is not iphone users
vzw_customer_support
Customer Support

That seems to be very strange, MGP2110. You should have no issues with doing group message with iPhones and non-iPhones. How long has this been going on? Are you able to send text messages to the non-iPhone uses as a separate text message? Do you get any error messages when you try to send out those text? Please provide me with some details.
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cannot send or receive group text when part of the group is not iphone users
MGP2110
Member

This has been going on for about 6 months, original I would get the text replies individually from the group members. Now I am not receiving any group text. I am able to send and receive individual text messages from non iPhones users. I don’t receive any error messages when I text individuals. When I try to text a group, I receive error messages.

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Re: Cannot send or receive group text when part of the group is not iphone users
MGP2110
Member

The error is "Not Delivered"; iMessage works with no problems. 

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Re: Cannot send or receive group text when part of the group is not iphone users
Weth
Sr. Leader

Do you turn cellular data off? Non iMessage group messages and MMS messages must have cellular data turned on.

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Re: Cannot send or receive group text when part of the group is not iphone users
MGP2110
Member

The cellular data is turned on.

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Re: Cannot send or receive group text when part of the group is not iphone users
vzw_customer_support
Customer Support

MGP2110,


We want you to be able to enjoy your group messages.  Hearing that you still are unable to do group messages is odd.  Have you tried starting a new group messages with those contacts?  Is your iOS update? Keep us posted.




YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cannot send or receive group text when part of the group is not iphone users
MGP2110
Member

Yes, I have attempted to start the messages several times, I just updated the iOS last week, I am currently on version 8.4.1. Still no luck. I have restarted the phone, also.

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Cannot send or receive group text when part of the group is not iphone users

created by Verizon Wireless Customer Support<https://community.verizonwireless.com/people/vzw_customer_support> in iPhone 6 - View the full discussion<https://community.verizonwireless.com/message/1312441#1312441>

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Re: Cannot send or receive group text when part of the group is not iphone users
Hotar
Member

I am having the same exact problem. This has been going on since I switched to iPhone (4) back in 2012, and continuing with iPhone 6. I have not been able to send or receive group messages if the group has a non-iPhone user. This is now becoming a problem as I have to use group messaging in my current employment. Please help.

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Re: Cannot send or receive group text when part of the group is not iphone users
vzw_customer_support
Customer Support

Hotar, help has arrived. I am sorry to learn that you are unable to send or receiving group text messages. I have had an iPhone 4 and all the models to the more recent iPhone 6 and haven’t had any troubles with group messages. We will help get down to the bottom of this. When you send the messages do you receive to an error message?


TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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