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Complaint
jenijeanie
Member

I went into the Verizon store with a cashiers check for $211.00. The representative posted the check online and for the wrong amount $421.92 and handed the check back to me - so I still have it. I called and spoke to the supervisor of financial services, she said that  it was not returned for insufficient funds, but showing account closed. This of course is impossible because its a cashiers check. My bank advised me that you cannot make online payments with cashiers checks. Today my account was suspended because of the now past due amount. The account would not have been suspended had the person at the store done the payment properly, or had this knowledge. If you dont take cashiers checks, I would have provided another form of payment at that time. I am frustrated because I dont have a checking account and therefore cannot make a payment until I am near a store on Monday.

So because of the very poor service provided by the person at the store and by both persons on the phone, I dont have service.

Also the first person I talked to did not have enough knowledge to answers questions I had and the supervisor placed me on hold while I was very politely explaining what happened at the store.....I honestly dont even know if she heard what I said because I wasnt advised she was putting me on hold. The first rep actually asked why I was calling and said I should have gone to the store because my problem was with them....is it not a Verizon issue!? 

I am very disappointed at the lack of empathy shown by your staff and honeslty a bit shocked  at the poor service all around. If I wasnt locked into a contract, I would already be back to Straight Talk.

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Re: Complaint
bearone21
Leader

call cs, 1-800-922-0204

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Re: Complaint
vzw_customer_support
Customer Support

This is definitely not the experience we want you to have. We always strive to provide you with the best customer service experience at all times. Being able to stay connected is a must, apologies for any confusion and miscommunication. Rest assured we want to get your service going as soon as possible. Please let us know if you've already made the payment. We want to make sure your service is working. GeorginaG_VZW

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Re: Complaint
glitchedpixel
Sr. Member

Why did you call in? Unless you had questions about your account or called to make a payment, they can't do anything about what a store rep did or your lack of checking account.

 

Almost everything is online these days. Not having a checking account is only working against you, what's stopping you from opening one up like everyone else?

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Re: Complaint
RossRunner2
Member

Solution; file a complaint online with the FCC and your state's SCC. This will get you a response from Verizon’s Executive Relations.  Do yourself a big favor and only communicate by email so everything is in writing. They are not to be trusted.