Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Cost?
ruler777
Member

When I switched to Verizon, I was told that I could have a 6S for $5 a month.  The charge on my bill was over $14.  When I inquired, I was told that it would be that way for a few months, but then the money would be returned with a credit for over $9 each month to make the total cost $5 a month.  I have never gotten the promised credit.  My total charge for the phone was supposed to be $120, or $5 a month for 24 months.  Why haven't I received the credits to make the cost of the phone as promised?

0 Likes
Re: Cost?
boringusername
Sr. Member

This isn't customer service you need to call customer service. Where there additional terms to the deal you didn't follow?

0 Likes
Re: Cost?
vzw_customer_support
Customer Support

Ruler777, we fully understand that having your credits applied for the prmoton on the iPhone 6s is a must. When was the device purchased? 

JoseL_VZW

0 Likes