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DISABLE ADVANCED CALLING
AquaMarine78
Member

Have a new 6s.  My husband seems to think he checked off BOTH "advanced calling" AND pay $0.99 for ringback tones when adding features to my phone he got me for Christmas.  Obviously RBT & AC are non-functional together.  I have turned off "HD calling" on my device according to the posted instructions but cannot access ringback tones.  How do I remove "advanced calling" from my "plan" and activate RBTs?  I would rather have the latter, especially considering I paid $20 for these RBT 3 weeks ago.

thanks!

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Re: DISABLE ADVANCED CALLING
Tidbits
Sr. Leader

Log into MyVerizon and you can turn it off yourself.

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Re: DISABLE ADVANCED CALLING
AquaMarine78
Member

OK finally got it figured out - i'm not sure if it just took a while to "reactivate" my ringback tones after I canceled Advanced Calling, but it seemed to ONLY worked because I ended up purchasing ANOTHER ringback tone. After I purchased a new RBT, ALL of my previously purchased ringback tones appeared (NOTE - Verizon did NOT let me purchase a ringback tone before I eliminated Advanced Calling - only AFTER I eliminated Advanced Calling did it let me purchase a new RBT and then was subsequently able to manage all of my RBTs).

HOW to cancel advanced calling / deactivate advance calling:

MY VERIZON --> MY PLAN & SERVICES --> MANAGE PRODUCTS & APPS --> MANAGE YOUR PRODUCTS --> REMOVE (Advanced Calling) FROM ACCOUNT

Just took me a while to locate.