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Delay when returning iPhone 6 Plus
flonat
Member

I ordered the iphone 6 plus on Jan. 21st and received it Jan. 23rd. I had it for only a day and returned it the next day. There was a delay in shipping after it arrived at the Fort Worth, TX facility and shows as being delivered Feb. 2nd. I have not heard yet about a refund and am worried that I missed the return period. Please help!!

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Re: Delay when returning iPhone 6 Plus
winterbaby18
Sr. Member

I don't think you have anything to worry about since it was in the shipping carriers hands.  If VZW questioned it you could refer them to the tracking number shown when it was shipped.

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Re: Delay when returning iPhone 6 Plus
winterbaby18
Sr. Member

Wireless Device/Accessory Return Policy

You may return or exchange wireless devices and accessories purchased from Verizon Wireless within 14 days of purchase. A restocking fee of $35 ($70 for netbooks and tablets) applies to any return or exchange of a wireless device (excluding Hawaii).

Return and Service Termination

You may terminate service for any reason within 14 days of activation. If you purchased a wireless device at a promotional price at the time of activation, you must return it within the device return period to avoid being assessed an Early Termination Fee of $175, or $350 if you purchased an Advanced Device. You will remain responsible for your Activation Fee unless you terminate service within three days of activation. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit.

If you cancel your service after the 14–day period, but prior to the expiration of your minimum term, you will be responsible for all of the above–mentioned charges, including an Early Termination Fee.


If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you.

At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the return period, we will refund your purchase price, subject to the restocking fee. If you return a wireless device without a UPC on the box, the amount of the refund will be reduced by the amount of any mail–in rebate that was available for the wireless device at the time of purchase. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively.

If you received your merchandise through a "Buy One, Get One Free" or similar offer, both items must be returned in order to receive a refund. For exchanges for the same merchandise make and model, only the item to be exchanged needs to be returned.

Source: Return Policy & Early Termination Fee - Verizon WirelessTT

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Re: Delay when returning iPhone 6 Plus
flonat
Member

I'm well aware of their return policy. I'm just worried that with the delay at the USPS facility that I have missed the return period through no fault of my own. It shows as being delivered Feb 2nd, which was day 13 after I ordered the phone online.

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Re: Delay when returning iPhone 6 Plus
winterbaby18
Sr. Member

I don't think you have anything to worry about since it was in the shipping carriers hands.  If VZW questioned it you could refer them to the tracking number shown when it was shipped.

View solution in original post

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Re: Delay when returning iPhone 6 Plus
flonat
Member

Thanks winterbaby18, hopefully I hear from them soon!

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Re: Delay when returning iPhone 6 Plus
winterbaby18
Sr. Member

You can always call VZW or Live Chat with them.  If you Live Chat print the conversation so you have a record.

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Re: Delay when returning iPhone 6 Plus
flonat
Member

Ahhh...all's well...refunded!

Re: Delay when returning iPhone 6 Plus
winterbaby18
Sr. Member

yey!!!

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