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I have this same issue with my iPhone 6s. It occurs with +90% of my calls and is incredible frustrating. So today I went to my local Apple Store for a Genius Bar consult. They apologized and explained that in the last month they have seen 25 or more Verizon phones with this problem. They told me that their experience has been that replacing the phone does not resolve the issue. They suggested that a diagnostic be run on my phone. The diagnostics did not indicate a problem, so it was recommended that the network be re-established by Verizon to address the connection issue. So not to send me away without any assistance, they suggested resetting the network connection on the iPhone, but explained that this may not address all of the problem. My network connection was reset at the store.
It has only been a couple hours since the reset and unfortunately it still has a clicking noise during calls. With that said, the clicking is not as frequent during calls. Has anyone had Verizon re-establish their connection? If so, has it resolved the clicking completely?
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Assurette,
I have had numerous sessions with the Verizon folks over the chat communication support area and they have escalated the problem and issued a "ticket" which pushes the problem up to engineering. I have received text messages from them that it is being worked but it is still there. I think as a part of one of the chat sessions the technician did reset the account on their end--it took a few minutes but did not resolve the problem. I live quite a distance from the Verizon and Apple stores so it is not really easy for me to pop in there for a troubleshooting session. I thought about making an appointment with Apple but have not done that yet. It looks like they do not have a handle on the problem yet so it might be a waste of time.
Now, sometimes the sound is a loud pop in addition to the switching sounds.
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