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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Does the old phone have to be returned within 7 days or do we have until the first of December no matter when we receive the phone?
Befromw
Member

Does the old phone have to be returned within 7 days or do we have until December first No matter when we receive our new phone.

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Re: Does the old phone have to be returned within 7 days or do we have until the first of December no matter when we receive the phone?
vzw_customer_support
Customer Support

Befromw, great question! If you placed the order online you would have until 12/1 to return the device. If you have not received your shipping materials or would need to speak directly to our trade in program they can be reached by dialing 877-247-3846 or by emailing support@online.trade-in.vzw.com. You can also find more information here http://vz.to/ZGKMEC.

AdamG_VZW
Follow us on Twitter @VZWSupport

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