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Dropped calls and roaming
Thanks59300
Member

Had iPhone 6s since December.  Worked great until about 3 to 4 weeks ago. People cannot hear me and say when they do its garbled.  The majority of calls are dropped. 9 out of 10. Called Verizon tech support. After removal of SIM card and him reset my signal things were ok for a few minutes only. He said I was shown as roaming off a tower in Atlanta Georgia.  I have been nowhere near Atlanta.  I live 4 hours away next door to North Augusta SC. Well now my phone is right back to dropping calls and roaming again. What can I do? And why did this happen after four months of running great. It was so nice to have a phone with great signal and no call drops to suddenly barely working. I bought phone outright no financing. Seems that much money would allow me to have a conversation?   Please help. Have done the network reset too as advised by another Verizon tech. I hoe someone can help me out here

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Re: Dropped calls and roaming
naansalad
Sr. Member

you might want to go apple store for device exchange if possible rather than get warranty replacement.

service is always not same in all the areas.

did someone opened a trouble ticket for you yet ?

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Re: Dropped calls and roaming
vzw_customer_support
Customer Support

Thanks59300, having these issues persist for this many weeks is too long. Help is here to ensure that your device works all the time. Let’s begin some troubleshooting steps to figure out what could be causing this. Please check your available memory by going to Settings>General>Storage & iCloud Usage. How much is left? Also, has there been any damage to the phone, physical or liquid?


NatashaA_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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