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Get message that it's still doing backup from cloud & not allowing new iCloud updat
KatieZim
Member

isn't allowing me to back up to iCloud. Says it's still downloading from transfer of 5c to 6s. If I stop transferring, that data will be lost forever. It's been over 3 wks since that data was started transferring  to 6s

Please help

Katie

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Re: Get message that it's still doing backup from cloud & not allowing new iCloud updat
Weth
Sr. Leader

Do you have your device on a high speed wifi network when it is charging?

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Re: Get message that it's still doing backup from cloud & not allowing new iCloud updat
amberf_vzw
Verizon Employee

I understand how important it is to make sure that all your pictures and videos are saved to the iCloud Katizim. Were you able to check to see if you are on a high speed internet? How much data is being saved from the 5C to the 6S? While you are waiting you can check to see what you have saved so far at www.icloud.com  

AmberF_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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