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Grey bars at the top of the screen
JODWAR85
Member

Lately my iPhone 6 Plus is getting grey bars at the top of the screen.  Then my screen freezes up and I can't do anything on it.  Sometimes it will start opening up apps like it has a mind of it's own.  The grey bars come down from the top of the screen and they come down in little short bars and sometimes they are long bars.  It will flicker and it takes awhile for it to start working correctly again.  I've powered it off and back on again several times and this does not seem to fix the problem.  Any ideas?

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Re: Grey bars at the top of the screen
vzw_customer_support
Customer Support

We want to get down to the bottom of the grey bar issue, JODWAR85. Are the bars such as the screen is not illuminating in spaces? Do the bars on the device's screen change or progressively get worse? Has there been any liquid or physical damage to the device?


ChrisM_VZW
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