First trip was 1 hour. Rep said we can buy and iPhone 6 and get a $200 credit for the return of our iPhone 4 (this is my wife's - I have 3 other smartphones on the account plus two other phones on the account). we didn't want to lose her unlimited data and I was told we wouldn't - and he double checked with someone in the back.
the phone was paid for and backordered. when it arrived, we then went to the Verizon store again (Manalapan, New Jersey) and 2 more hours later, were told if we upgraded one of the non-smartphone lines for data, we'd be stuck with that data for the next 2 years, even though we were going to use our other line. we had opened the phone at the counter and the programming had been started. I explained to the rep we were told we could do this and cancel the new data and put the iPhone 6 on our unlimited data line and we'd be locked in for another 2 years as we were told originally, but new rep said this was not the case. we ultimately agreed to return the iPhone 6, and use the upgrade on our unlimited data line, losing the unlimited data. phone came on October 15th, I programmed, and it is working fine. I called the store today to ask how I get my $200 credit, and was advised that I had to have registered before October 15 and now it was too late, but they'd give me a $100 trade in for my iphone 6 even though it's only worth $30. What???? they only told me I had to buy the phone before October 15. I'm hopping mad. I contacted the 800 number and customer service politely told me they wouldn't do anything. I called the store again to see about the $100 and the next person who answered said I could only get $30 for my iPhone 4.
At this time, my plan is to return the iPhone 6, buy a used 5S on ebay and put on the account, and when my lines are out of contract (most are) switch to another provider.
I hate to use the forum as a cry baby fest, but I've tried the store and the 800 line. 6 lines. more than 15 years as a Verizon wireless customer, and I feel kicked in the teeth.
I am an attorney - I'm seriously considering exploring whether there is viability for others similarly situated to myself (a/k/a a class action).
I've already paid a $45 or so return fee on the iPhone that was opened for 10 minutes at the Verizon counter. Now I expect i'll get hit with another. I spent more than 3 hours at the store and probably another 2 hours today. that's pretty much my story in a nutshell.
