Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Hotspot not connecting
jblyx002
Member

I used to connect my PC to my phone using hotspot a lot. Now, I can't seem to get it to connect. I'm doing hotspot through WiFi. It will show on my computer then I'll hit CONNECT. The phone screen will turn blue at the top as if it is connecting, but will immediately turn off. This happens on several computers and Xbox One. Using IOS 12.1.2

Labels (1)
0 Likes
Re: Hotspot not connecting
vzw_customer_support
Customer Support

Jblyx002, I'm sorry to hear you're having troubles with your hotspot capabilities on your iPhone. I am here to help. Let's start with some clarification. You mentioned using, Wi-Fi, to make sure settings are correct, do you have Wi-Fi turned on in your phone settings? Are there any recent application or software updates or downloads that coincide with when this problem started? Are you having any problems connecting with data through regular phone usage?  

 

Melissa_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Hotspot not connecting
jblyx002
Member

Yes, I have WiFi turned on. This has been a problem for quite some time. I’ve actually called about this before. It never got resolved so I figured nobody cared. My thoughts were that it has something to do with still using an iPhone 6. Has Verizon put some type of block on older phones? Data on phone works fine. 

0 Likes
Re: Hotspot not connecting
vzw_customer_support
Customer Support

We never want you to feel forced to upgrade, Jblyx002. Have you tried power cycling both devices, and attempting to reconnect? Do you receive any sort of error message?

 

MatthewI_VZW
If my response answered your question, please click the _Correct Answer_ button under my response. This ensures that others can benefit from our conversation. Thank you, in advance, for your help with this!!

0 Likes