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The iPhone is frozen and cannot be restarted.
The phone is charged.It is not damaged, but may have been trying an update.
Solved! Go to Correct Answer
Correct answers
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Hello Kevin. My apologies that you're having issues with your iPhone 6. Let's get this screen back up and running. Let's have you press and hold the Power button (at the top), plus the Home button (at the bottom) at the same time, till you see the Apple logo, then release & keep us posted with results. Thanks!
KristieQ_VZW
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Hello Kevin. My apologies that you're having issues with your iPhone 6. Let's get this screen back up and running. Let's have you press and hold the Power button (at the top), plus the Home button (at the bottom) at the same time, till you see the Apple logo, then release & keep us posted with results. Thanks!
KristieQ_VZW
Follow us on Twitter @VZW Support
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I had the same problem, holding the home/power button did not work, The apple logo came on but that's all that happened.
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This is concerning to hear. Have you been able to power cycle your device since your last reply?
EstebanP_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!