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How can I find out what is eating up my data?
sindie
Member

This is my second month with Verizon and with my old service plan we only use to use 5GB per month.  Now we are over 7GB.  How can I find out what I am using that is eating up my data?  I still do same things I did 3 months ago.

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Re: How can I find out what is eating up my data?
vzw_customer_support
Customer Support

sindie, welcome to our wireless family! We want to make sure that you're on the best plan to fit your needs. You can analyze your usage for each line here: http://vz.to/1qhEcv5 Once you're logged into My Verizon, you will be able to view the usage for each line.

Are you streaming music, videos, or movies on your devices? These tasks will use large amounts of your data allowance. Our Family Base feature can help you manage your data allowance by assigning a set data allowance for each line. For more details, click http://vz.to/1dJRZEC

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: How can I find out what is eating up my data?
mama23dogs

I Assume you may have more than one, new device.  You can check in each devices settings, under cellular/mobile data to see which applications are using the most data. 

YOu can then change many of the applications to use wifi only by turning cellular data off.

email and social media apps have settings within the apps to restrict cellular use, like not showing video of images.

restrict application from running in the background by closing apps before leaving home wifi or letting your phone "sleep" at home, while not connected to power.  (To save battery your phone switches off wifi, reverting to cellular, not a desirable feature, but it is supposed to save battery)

** to close apps, double click home button and swipe up to close app.  Leaving YouTube, Games, Maps, Social media apps open in the background can use mobile data.

clear the "outbox" in email.  Cases of massive data use have occurred when an email continues to fail and sits in the out box of the Mail app.

IN General, a newer phone does use more data for the same functions as older phones.

FFor more help with your iPhone, please visit Apple support, community forums or a Genius Bar.  I find them very helpful.

if you do go in to Genius Bar, back up your device.  In some cases, replacing or a complete restor are the only solutions.

Official Apple Support

GOod luck!

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Re: How can I find out what is eating up my data?
vzw_customer_support
Customer Support

sindie, welcome to our wireless family! We want to make sure that you're on the best plan to fit your needs. You can analyze your usage for each line here: http://vz.to/1qhEcv5 Once you're logged into My Verizon, you will be able to view the usage for each line.

Are you streaming music, videos, or movies on your devices? These tasks will use large amounts of your data allowance. Our Family Base feature can help you manage your data allowance by assigning a set data allowance for each line. For more details, click http://vz.to/1dJRZEC

LasinaH_VZW
Follow us on Twitter @VZWSupport

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