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How do I authenticate my phone?
gailscarlett336

I activated my iphone 6 early today and still cannot make calls due to message stating "unable to authenticate my phone.  What do I do next?

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Re: How do I authenticate my phone?
vzw_customer_support
Customer Support

I’m sorry to learn that you are getting an authentication error on your phone, gailscarlett336. We’re committed to resolve this issue as soon as possible. Let’s get some additional information and explore ways to resolve.

 

You mentioned that you activated your phone today. Is this a brand new phone, or a used phone that you previously used?

Did you buy it directly from Verizon Wireless, from a third party retailer, or a friend?

 

You also mention that you cannot make calls. Are you able to receive calls?

Are you able to send and receive messages?

Are you able to browse the internet or use any data applications?

 

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I authenticate my phone?
mwarzyn
Member
 
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Re: How do I authenticate my phone?
vzw_customer_support
Customer Support

Mwarzyn, we always want you to have the My Verizon access at your fingertips. Let's work to get to the bottom of this. Do you recall adding anything new to the phone recently? Does this happen when connected to Wi-Fi or cellular data? When going to the Settings, General, Software Update, is your device up to date?

LorenB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I authenticate my phone?
bearone21
Leader

is the old phone off?

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