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How do I disable ringback tones on my device?
aherd
Member

I bought the slacker ringback tones to make my bill cheaper but I do not want to use it. Verizon tones said I have not bought any tones. However when people call me they hear songs. I do not want this I want them to hear the normal ringing how do I fix this?

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Correct Answers
Re: How do I get a normal tone for a ringback tone on my Iphone 6
vzw_customer_support
Customer Support
aherd,

The ringback tones is a nice feature to have with your phone. I can understand though if you no longer want this feature. You can remove the feature right from your My Verizon account online by following these steps:
1. Log into your My Verizon account online.
2. In My Services, click on My Plans and Services
3. Select what line on the account you want to edit.
4. In the My Features section, click on Manage Products and Apps.
5. Click the Manage Your Products tab.
6. Click the X next to Remove from Account within Ringback Tones.
7. Confirm by selecting Remove Product.

Let us know if you have any additional questions with your account.
NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I get a normal tone for a ringback tone on my Iphone 6
vzw_customer_support
Customer Support
aherd,

The ringback tones is a nice feature to have with your phone. I can understand though if you no longer want this feature. You can remove the feature right from your My Verizon account online by following these steps:
1. Log into your My Verizon account online.
2. In My Services, click on My Plans and Services
3. Select what line on the account you want to edit.
4. In the My Features section, click on Manage Products and Apps.
5. Click the Manage Your Products tab.
6. Click the X next to Remove from Account within Ringback Tones.
7. Confirm by selecting Remove Product.

Let us know if you have any additional questions with your account.
NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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