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How do I reset my frozen iPhone?
Chell
Member

New iPhone 6s is frozen.

The screen is switching between the white screen with the black apple to a completely grey screen.  I have tried powering down and cannot even get to the screen where it says "slide to power off".  Also have tried resetting by pushing the home button and the sleep button simultaneously for 10 seconds, nothing.

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Re: New iphone 6s is frozen. It is switching between the white screen with the black apple to a gray screen. Tried resetting and can't even get to the "slide to power off" screen?
vzw_customer_support
Customer Support

Chell, When our phone stops working, it can feel like the world has stopped.  Please use steps provided in link. This will start the phone as new, so what has not been saved will be erased. https://support.apple.com/en-us/HT201252.
TrinetteWW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: New iphone 6s is frozen. It is switching between the white screen with the black apple to a gray screen. Tried resetting and can't even get to the "slide to power off" screen?
vzw_customer_support
Customer Support

Chell, When our phone stops working, it can feel like the world has stopped.  Please use steps provided in link. This will start the phone as new, so what has not been saved will be erased. https://support.apple.com/en-us/HT201252.
TrinetteWW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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