Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How do I reset my iPhone 6?
barbscell
Member

My iPhone6 will not move, cannot access apps, will not reboot.  Like its frozen.

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Phone will not respond. Will turn on but cannot access anything
kaebfly
Leader

Have you tried resetting (holding home button and lock button simulataneously until the Apple logo appears. Try looking at this link from Apple to see if it helps. https://support.apple.com/en-us/HT201412

View solution in original post

0 Likes
Re: Phone will not respond. Will turn on but cannot access anything
kaebfly
Leader

Have you tried resetting (holding home button and lock button simulataneously until the Apple logo appears. Try looking at this link from Apple to see if it helps. https://support.apple.com/en-us/HT201412

0 Likes
Re: Phone will not respond. Will turn on but cannot access anything
vzw_customer_support
Customer Support

barbscell,


Sorry to hear about your iPhone acting up. Let's get that fixed! Staying connected is important! The step recommended by our community member is a great one to start with. If that did not do the trick, you'll want to restore the phone using recovery mode. This can be achieved by following these steps: http://apple.co/1diJJl8 Keep us posted.


EricW_VZW


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes