Ringback tones are not loaded on the phone. You have to manage them through your My Verizon account online.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
We want to make sure you are able to access your ring back tones for your phone. I use that feature as well, so I am sure we can figure this out together. Have you ever been able to use the ring back tone feature? Has there been any recent updates or changes with your phone? What happens when you try to use the ring back tone option for your device?
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