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I found out when it got water damage and the apple store wouldn't work on data recovery
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SeanVorsteg,
This is certainly an odd situation! I have sent a private message and look forward to your response.
SandyS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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IF the phone isnt working, they can't recover data.
this is why iPhone backs up to iCloud over wifi when plugged in, asleep and connected to wifi.
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Sounds like it was a third party retailer and not a corporate store.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.