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How does a verizon store sell me an iPhane 6 with a 3rd partry screen as new, and customer service does nothing?
SeanVorsteg
Newbie
‎06-16-2015 03:09 PM

I found out when it got water damage and the apple store wouldn't work on data recovery

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Re: How does a verizon store sell me an iPhane 6 with a 3rd partry screen as new, and customer service does nothing?
vzw_customer_support
Customer Service Rep
‎06-16-2015 04:42 PM

SeanVorsteg,


This is certainly an odd situation! I have sent a private message and look forward to your response.


SandyS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How does a verizon store sell me an iPhane 6 with a 3rd partry screen as new, and customer service does nothing?
mama23dogs
Legend
‎06-16-2015 06:17 PM

IF the phone isnt working, they can't recover data.

this is why iPhone backs up to iCloud over wifi when plugged in, asleep and connected to wifi.

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Re: How does a verizon store sell me an iPhane 6 with a 3rd partry screen as new, and customer service does nothing?
Ann154
Community Leader
Community Leader
‎06-17-2015 04:02 AM

Sounds like it was a third party retailer and not a corporate store.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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