This is certainly an odd situation! I have sent a private message and look forward to your response.
SandyS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
IF the phone isnt working, they can't recover data.
this is why iPhone backs up to iCloud over wifi when plugged in, asleep and connected to wifi.
Sounds like it was a third party retailer and not a corporate store.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.