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How does the trade in work?
Karen922
Member

How does the trade in work. If you don't get your gift card until 4-6 weeks after you mail it. How do you apply it to the cost of the new phone?  If I go to a store that has it in stock will they give you the credit in the store?

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Re: How does the trade in work?
vzw_customer_support
Customer Support

Hi Karen922!

I can happily alleviate the confusion! If you visit a store and the iPhone 6 or 6 Plus is available you'll receive the trade in value during the transaction. If the device is purchased online,via the phone or if the store is out of stock, you'll receive the gift card in mail.


Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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Re: How does the trade in work?
kaebfly
Leader

I believe you will be able to apply it to your future bill or for accessories if you wish but it's not a cash reimbursement.

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Re: How does the trade in work?
vzw_customer_support
Customer Support

Hi Karen922!

I can happily alleviate the confusion! If you visit a store and the iPhone 6 or 6 Plus is available you'll receive the trade in value during the transaction. If the device is purchased online,via the phone or if the store is out of stock, you'll receive the gift card in mail.


Thanks,

AyaniB_VZW

Follow us on Twitter @VZWSupport

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