I have been with Verizon since 2004. This is the first time that I can honestly say that I am disappointed with the company. I preorded two telephones on 09/12. I placed the order over the phone, and this begins my drama. I upgrade one line to the 6 on a new 2 year agreement. The second line, I upgrade via EDGE to the 6+. I get an email that the order shipped with delivery on the 19th. I look at FEDEX and see the weight of my package seemed to be for one phone.
I call VZW on the 18th to find out the Rep who took the order, completed the order for the 2 year agreement. He did not completed the the EDGE upgrade, which I cannot get a real answer on why. So the Rep suggested I go to the store on the 19th to get the 6+. I was number 2 in line just for the Reps in the store to say we have no 6+ in stock.
My issue with VZW is this, I find it hard to believe that they had no idea that the majority of Corporate Stores would not have the 6+ on launch day. I went ahead on the 19th and preordered in the store. I have read in this forum that customers who ordered well after the 19th are receiving their devices. How is that possible?
I am not going to go as far as to say I am leaving VZW. It is not that serious. I just feel that if VZW would have been more forthcoming, mainly for those of us who camped out to be denied the 6+, we would not feel screwed. The waiting game is a killer. I think it would have been less painful if VZW would have somehow warned us of the in store of the launch day shortage.
tevb I know it sucks to not have your phone. But the Internet was swarming with stories prior to launch day clearly saying that it would be nexit to impossible to find a 6+ anywhere. Some people lucked out...but I would have camped out at and Apple Store rather than a VZW store if I wanted any chance at having the new device.
True. I was really hoping that they would have a few in the store. A rep even asked in line around 7 lauch day, what phones are you here for. We tell him the 6+. He repsonds you'll love it, then the same Rep says we do not have them. It is that right there that gets me.