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How long do I have to wait on hold for the fraud protection services.
citrus3000psi
Enthusiast - Level 2
‎09-12-2014 06:23 AM

I have no idea why I was even marked....Pre ordered last night, used a cc thats in my name/address as my info with verizon.  Verified via the text message back with "Yes" etc.

I've been on hold for 56 minutes now.

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Re: How long do I have to wait on hold for the fraud protection services.
citrus3000psi
Enthusiast - Level 2
‎09-12-2014 06:37 AM

Just after I typed this I got through.  Total wait time of  72 minutes

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Re: How long do I have to wait on hold for the fraud protection services.
citrus3000psi
Enthusiast - Level 2
‎09-12-2014 06:37 AM

Just after I typed this I got through.  Total wait time of  72 minutes

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Re: How long do I have to wait on hold for the fraud protection services.
Jna313
Enthusiast - Level 3
‎09-12-2014 09:32 AM

I Got the fraud email.  Called the number twice this morning and got a message they were closed!!!

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Re: How long do I have to wait on hold for the fraud protection services.
citrus3000psi
Enthusiast - Level 2
‎09-12-2014 09:41 AM

I'm guessing they are swamped.  The person I talked to really had trouble.  She thought I was a new customer (I'm not). Wasn't sure how many phones I had purchased, wasn't sure what phone number number I was upgrading...

I'm guessing they are pulling staff from other locations that aren't trained in fraud section.

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Re: How long do I have to wait on hold for the fraud protection services.
vzw_customer_support
Customer Service Rep
‎09-12-2014 10:39 AM

I want to make sure we get you taken care and not be on hold. Fraud is something we want to stay ahead of. Try calling us at 888-483-7200 or https://www.verizonwireless.com/fraud/.

VanetrisC_VZW

Follow us on Twitter @VZWSupport

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Re: How long do I have to wait on hold for the fraud protection services.
Jna313
Enthusiast - Level 3
‎09-12-2014 12:07 PM

Finally got it to ring instead of telling me it was closed.  Now on hold for 57 minutes. 

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Re: How long do I have to wait on hold for the fraud protection services.
vzw_customer_support
Customer Service Rep
‎09-12-2014 12:16 PM

I apologize for your long hold time to speak to us. I want to ensure you that our fraud dept will take care of your concerns.

VanetrisC_VZW

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Re: How long do I have to wait on hold for the fraud protection services.
Jna313
Enthusiast - Level 3
‎09-12-2014 12:22 PM

WOw....after 1:11 on hold I got this messages "I'm sorry we are unable to process your call. Please try again later".  And a hang up.   I call BS

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Re: How long do I have to wait on hold for the fraud protection services.
Jna313
Enthusiast - Level 3
‎09-13-2014 08:19 AM

just wanted to update that I got through last night after waiting on 13 minutes around 7:45pm PST.

Funny thing, though.   She told me the order had already been pushed through the system, so I didn't really need to call!     This is the exact same situation I had last week when I ordered a 5c for my daughter.  Called and they had already pushed the order through the system.

AND - get this - I got a whole new delivery date, and a weird one!  Sept 23rd! 

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