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I am being hijacked by ex and Verizon can't see it?
LOOKUP4LOVE
Member

My ex fiancé hacked my Verizon account when I opened it in Oct 2015! He had all my info, passwords, PIN numbers, etc!  In addition , he has zombies every on of my old emails, Apple id's and taken over my new emails!  What I know for sure is he has lines on my verizon account with my old usernames and phone numbers! My bill triples the last three months and I do not use it but for basic stuff! I need help!!!! I am not sure if this will make it to support??? iPhone 6

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Re: I am being hijacked by ex and Verizon can't see it?
Acrillix
Sr. Member

That photo doesn't really explain anything. I really aren't sure what you are talking about. What do you want help with exactly?

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Re: I am being hijacked by ex and Verizon can't see it?
vzw_customer_support
Customer Support

I'm sorry to learn that your account has been accessed by an unauthorized user without your consent, LOOKUP4LOVE. We take account security matters very seriously and we have a Fraud team dedicated to investigate and resolve fraudulent activity. Please contact our Fraud team at 888-483-7200 at your convenience, or online at this link: https://www.verizonwireless.com/fraud/

In the mean time, I recommend changing your account password immediately. Please review number 8 at this link for instructions: https://www.verizonwireless.com/support/my-verizon-faqs/?intcmp=INT-SEA-NON-SE-change_password-01071...


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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