Our valued customer's device concerns are always our concerns too. Having your device continuing powering off is not normal. I'm also very saddened to hear that you visited a store regarding this matter, but the issue wasn't resolved. I personally apologize for your inconvenience.
I've noticed your reference to waiting for an update for your device for the past four days. Four days is way too long to go without a working device. Software updates are intended to enhance the performance of any device. We'd like to assist you in investigating this matter. Rest assured we will do everything we can to assist you in getting this issue resolved. Can you tell us what make/model phone you're experiencing the service issue with? - RobertC_VZW
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