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I can hear a caller, but they cannot hear me?
lauramae
Member

I recently bought the iPhone 6 Plus and 2 weeks after I got it it started acting up. I can hear a caller but more than 1/2 the time they can't hear me. What is wrong with it?

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Re: I can hear a caller, but they cannot hear me?
vzw_customer_support
Customer Support
lauramae,

I want you to be able to enjoy your new iPhone 6 Plus, so I'm sorry to hear that you're having some trouble with your callers hearing you. Let's take a look to see what's going on.


You mentioned this started two weeks after you got your phone. Was there anything that changed in that period? New case or cover? When are you having the trouble? Are you using a handsfree device like a Bluetooth or earpiece? Are your callers able to hear you while you're on speakerphone?


ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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