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I can't open the My Verizon App
jillv346
Newbie
‎02-04-2021 03:36 AM

When I open the app it shows it saying "Verizon" but then I just a blank white screen and it doesn't load

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Re: I can't open the My Verizon App
vzw_customer_support
Customer Service Rep
‎02-06-2021 03:43 AM

jillv346, your My Verizon app is such a helpful tool, we would be happy to help get it working. Have you confirmed that both the app and your phone are fully updated?

 

ScottD_VZW

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Re: I can't open the My Verizon App
jillv346
Newbie
‎02-06-2021 03:45 AM

Yea

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Re: I can't open the My Verizon App
vzw_customer_support
Customer Service Rep
‎02-08-2021 04:07 AM

Thank you for checking. Have you tried force stopping the app to see if it will load after the force stop? 

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