Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
I can't suspend billing of my phone for more than a day
jessdhlee
Member

Hello,

I have been coming across some trouble for suspending my phone. I am currently abroad and I wanted to suspend the billing and service of my phone until I return. I understood that it was possible to suspend a line for three months (which would reconnect automatically after that period) but I have been running across some trouble for doing so. Whenever I click suspend service, it indicates that it will resume service tomorrow. I have tried clicking lost/stolen also, but it says that service and billing will resume tomorrow.

Please let me know what I could do with this problem. I wish I could call, but I am currently abroad which makes it more difficult.

Thanks

Labels (1)
0 Likes
Re: I can't suspend billing of my phone for more than a day
vzw_customer_support
Customer Support

jessdhlee,

Keeping your account under wraps while outside of the US should be easy as ever. So sorry to learn that you are having these troubles. I'd love to take a look into tihs for you. Since this is a public forum and we can't gather account details here, I'll send you a Private Message so we can do so. Please be on the lookout for that and we can move forward from there.


ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes