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Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I'm having the same problem- any suggestions?

Like so many others on this forum, I pre-ordered an iPhone 6 with an "expected shipping date" that's come and gone. I placed my order via Internet on sept 14, and was given supposed shipping date of October 3. Still shows that date on the check orders page. Indeed, the website states I have no open orders. Is this some kind of scam, or just really bad customer service?  The only reason I ordered the new phone was the promotional trade-in offer, which I now fear will expire before I get my new phone. My Verizon contract expired some time ago, so I'm not committed to staying with Verizon if I don't get some answers- and a new phone.

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