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I need help to back up my data
Rhette
Member

I just upgraded my service to IPhone 6.  In order to transfer my data I have to back it up to my computer, but i'm getting a message that "There is a problem enabling ICloud backup. What seem to be the problem.

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Re: I need help to back up my data
kaebfly
Leader

If your backup is on your computer then you wouldn't use iCloud to restore your device. You would use iTunes on the computer that has the backup by connecting your device to the computer and clicking on "restore backup".

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Re: I need help to back up my data
kaebfly
Leader

This article addresses the iCloud error you're getting although it seems like you shouldn't be attempting to use iCloud backup if your backup is on your computer.

https://support.apple.com/en-us/HT204058

How to restore iPhone using iTunes.

https://support.apple.com/en-us/HT201252

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